Specialist - #961881

Job Description Summary

Key Responsibilities
. Managing day-to-day operation, managing the team and delivering on operational KPIs and SLAs
. Manage Vendor/LOC's queries.
. Ensure high level of customer engagement & satisfaction with LOC's
. Develop and coach team.
. Weekly and monthly reporting.
. Is able to understand the upstream and downstream of the process and make decisions based on holistic
view.
. Result oriented - drives self and peers to achieve solution.
. Facilitate training of new team members.
. Improvement focus: To drive standardization and work towards improving the process.
. Review of Process from Control perspective and implement key controls to the process.
. Ad hoc activities
Position Specifications:
. Detailed knowledge of the Operations Processes.
. Experience in handling DRY and Reefer container maintenance and repairs
. Good Communication and Interpersonal Skills.
. Strong analytical and Presentation Skills.
. Excellent Stakeholder Management.
. Self-Starter, Proactive and Flexible.
Technical Skills
. Knowledge of Systems (GSIS, RKEM, GCSS, MERC+ etc.) - added advantage.
. Expertise in MS Office Packages - Excel & PowerPoint
. High level overview of E2E Operations Process.
. EMR policies and Equipment Repair Procedures (IICL, MCIC & MRIC Standards).
Education:
Graduate
Relevant Experience:
Minimum of 2 years of relevant experience and technical knowledge on equipment repairs and maintenance
Business Understanding:
Good understanding of Shipping Operations Management and Frameworks.
Fair knowledge on how Port/Terminal/CFS/Empty depot operates and clarity on handover & takeover points.

Behavioural Skills
Approachable.
Excellent Oral & Written Communication.
Integrity and Trust
Learning Description:
. Analytical skills
. Presentation skills
. Coaching skills
. Interpersonal skills
. Detailed Insight into Liner Ops process

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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