Assistant Area Manager - Customer Care Tractor - #963484
Mahindra Group
Date: 1 week ago
City: Jodhpur, Rajasthan
Contract type: Full time
Responsibilities & Key Deliverables
CCM Job Descripti on
Customer care Manager – Mahindra &Mahindra FD - This job looks for fi ne talented Professional who has blendof experience like Technical skills , Business excellence , Team handling , Training of Teams , Customer handling ,Coordinati on between fi eld & Head offi ce etc. In brief – this accounts to Managerial role for a Territory underwhich one has to manage the Channels ( Dealers / Authorized service points ) & Customers (Farmers) fromInstallati on of the Product , ti ll any Post warranty issues . Good exposure of MS Offi ce tools.
Under This Role , One Has To Perform
Customer Centric Role
Quality Product installati on
Tractor Service within Timeline & Quality .
Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)
Product complaints resoluti on with feedback to Plant HO. thru Field Technical reports.
Ensure Retenti on of Customers – Under warranty as well as Post warranty.
Conducti ng fi eld service acti viti es for customers.
Ensure CSI amongst top in the industry.
Warranty control, audit & dispute handling.
Reduce vehicle down ti me & improve work quality.
Managerial Role
Ensure Dealership is Profi table & Sustainable
Meet Organisati onal service Business targets like Spares , Lubes, accessories… etc.
Capability building of dealers Manpower on technical skill and system & processes.
Ensures Customer sati sfacti on among Sales & Dealers to support the functi on .
Inclusion of Channels to propagate business at Dealership level as well as Organizati onal level.
Automobile
Tractor
Education Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture
General Experience
4-7 years of Experience
System Generated Core Skills
Communication Skills
Customer Sensitivity
Consumer Focus
Customer Relationship Management (CRM)
Customer Support
Manpower Management
Dealer Relationship Management
Negotiation
Training & Development
Revenue Generation
SAP
Service Planning
Service Readiness Assessment
Team Building
Territory Coverage Optimization
Warranty Management
Designing Customer Experience
Service Orientation
Capability Building
Service Quality
Service Management
CCM Job Descripti on
Customer care Manager – Mahindra &Mahindra FD - This job looks for fi ne talented Professional who has blendof experience like Technical skills , Business excellence , Team handling , Training of Teams , Customer handling ,Coordinati on between fi eld & Head offi ce etc. In brief – this accounts to Managerial role for a Territory underwhich one has to manage the Channels ( Dealers / Authorized service points ) & Customers (Farmers) fromInstallati on of the Product , ti ll any Post warranty issues . Good exposure of MS Offi ce tools.
Under This Role , One Has To Perform
Customer Centric Role
Quality Product installati on
Tractor Service within Timeline & Quality .
Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)
Product complaints resoluti on with feedback to Plant HO. thru Field Technical reports.
Ensure Retenti on of Customers – Under warranty as well as Post warranty.
Conducti ng fi eld service acti viti es for customers.
Ensure CSI amongst top in the industry.
Warranty control, audit & dispute handling.
Reduce vehicle down ti me & improve work quality.
Managerial Role
Ensure Dealership is Profi table & Sustainable
Meet Organisati onal service Business targets like Spares , Lubes, accessories… etc.
Capability building of dealers Manpower on technical skill and system & processes.
Ensures Customer sati sfacti on among Sales & Dealers to support the functi on .
Inclusion of Channels to propagate business at Dealership level as well as Organizati onal level.
- Service Quality audit , Feedbacks , Field trials , Retro- fi tments drives etc
Automobile
Tractor
Education Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture
General Experience
4-7 years of Experience
System Generated Core Skills
Communication Skills
Customer Sensitivity
Consumer Focus
Customer Relationship Management (CRM)
Customer Support
Manpower Management
Dealer Relationship Management
Negotiation
Training & Development
Revenue Generation
SAP
Service Planning
Service Readiness Assessment
Team Building
Territory Coverage Optimization
Warranty Management
Designing Customer Experience
Service Orientation
Capability Building
Service Quality
Service Management
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