Executive- Sales & Services - #964091
Malabar Group
Date: 1 week ago
City: Jabalpur, Madhya Pradesh
Contract type: Full time
- Responsible to achieve the individual sales target and execute the company's strategies to enhance the store's profit.
- Greet and receive customers in a welcoming manner, engage with them to understand their requirements.
- Direct customers by escorting them to counters, introducing various products, and influencing customers buying decisions.
- Drive sales through the engagement of customers through suggestive selling by building their confidence.
- Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximize customer reach.
- Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact.
- Perform cross-selling/cross-promotion to HNI Customers by introducing them to all product categories of Malabar Gold & Diamonds.
- Understand & handle queries and complaints of the customer and address them with the right solution.
- Provide excellent customer service, educate customers on benefits Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale.
- Pack products in front of the CCTV camera for orders received through online channels to maintain security protocol.
- Receive customer returns after purchase and Old Gold by cross-checking the terms and conditions and performing the necessary quality checks.
- Gather feedback from customers or prospects and share it with the Manager for business improvement.
- Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers.
- Check for accuracy of the product details, weight, invoice after the sale to provide the customer with the right product and its details.
- Inform the customers on special offers and take steps to enroll maximum customers in various schemes.
- Support customers in the scheme opening process and help with customer purchase against scheme balance.
- Create Advance customer profiles in the system and facilitate the enhancement of advances by the customers.
- Coordinate the order placement of customer orders to respective SCM/MBMG via OMS software to ensure on-time delivery.
- Count & tally the stock on a daily basis and record the opening stock and closing stock in the section allotted.
- Transfer the stock to the locker daily and ensure that ornaments are handled with care.
- Report the sold stock to the section head for maintaining inventory; ensure timely stock replenishment.
- Execute all visual merchandising guidelines with respect to display and presentation of products within the store and maintain the quality and freshness of the same.
- Ensure safety of jewelry displayed to customers and communicate any abnormal incident promptly to the superiors.
- Generate customer leads and increase customer footfall.
- Call & invite customers and leads to visit the Store especially during product exhibitions, promotional events/campaigns, etc.
- Support the in-store team in event management and product exhibitions to engage the target audience and deliver messaging of the event.
- Build awareness of the products and services provided by the competitors, update product knowledge, and inform superiors about the latest trends in the market.
- Assist in BTL marketing.
- Adhere to the company grooming standards and exhibit professionalism in appearance, behavior, and interactions with customers and team members.
- Ensure adherence to standard operating procedures and cost-effective practices undertaken in the store.
- Prepare reports of sales data and submit them to Senior Management as required.
- Acquire knowledge in all sections of the store such as billing, cash, OMS, packing, etc.
- Continuously strive for self-development by actively seeking opportunities for growth.
- Ensure adherence to timelines for completion of the performance appraisal for self.
- Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.
Similar Jobs
Vice President Quality (International BPO)
AxmiYAN HR Solutions Pvt Ltd,
Jabalpur, Madhya Pradesh
1 week ago
Experience in delivering standard quality management framework across large organizations.b. Ability to set up lagged and leading indicators for measurement in the system. Build and drive calibration models to drive standardization across onshore and offshore.c. Experience in Driving SOPs and BPMSd. Should be COPC Certified or should have BB certification in Six Sigmae. Ability to decipher metrics both independent and...
Digital Marketing Executive
Defenzelite,
Jabalpur, Madhya Pradesh
1 week ago
Defenzelite Private Limited is an Indian multinational corporation that provides information technology, consulting, and business process services. It is headquartered in Seoni, Madhya Pradesh, India.The RoleResponsibilityOptimize website content, structure, and performance.Conduct keyword research and implement on/off-page SEO.Manage and optimize PPC campaigns on platforms like Google Ads.Create, schedule, and manage engaging social media content.Monitor, measure, and analyze digital marketing performance using...
Chemical Engineer Jobs Opening
Radhika Enterprises,
Jabalpur, Madhya Pradesh
2 weeks ago
We are looking for a creative, cooperative chemical engineer with a wealth of technical and industry knowledge and a talent for process optimization. The chemical engineer will work in the office and on location to implement, analyze, and improve processes, equipment, and plants. You will also work with other engineers and team members from diverse backgrounds to understand project goals,...
