CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound - #964128

Job Role:

. To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.

. To identify and convert the opportunities for cross selling (banking product) on customer's call.

. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.

. Complete the logs specified by the process (End-of-day target).

. Adherence to Information Security norms & quality process norms.

. To be aware of and comply with any updates about the process.

. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Job Requirements:

. Graduate.

. Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage.

.Fresher's can also apply . Excellent communication skills - Verbal & Written . Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays . Flexible to get scattered 8 Week Offs in a month with 9hours shift.

.Good listening skills and strong communication abilities.

. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.

.Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers