811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound - #964150
Kotak Mahindra Bank Limited
Date: 2 weeks ago
City: Greater Noida, Uttar Pradesh
Contract type: Full time
811 Digital - Outbound Officer
| Department | Retail Liabilities | Digital Banking |
| Location | Mumbai, Thane |
| Number of Positions | Multiple |
| Position Grade | M1 |
- Assisting in resolving customer queries.
- Contacting potential or existing customers to inform them about a product or service using scripts
- Answering questions about products or the company
- Asking questions to understand customer requirements and close sales
- Providing information to customers.
- Monitoring sales performance.
- Closing sales deals.
- Keeping a record of calls and relevant details.
- Go the extra mile to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Make sales or recommendations for products or services that may better suit customer needs
- Adhere to all company policies and procedures
- Graduate with decent English communication.
- Candidate should have a pleasing personality and should be presentable.
- Should be dedicated and display integrity.
- Willingness to learn with an attitude of continuous improvement.
- Willing to work in rotating shifts
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