Service Manager - #965460

Automed Systems Private Limited


Date: 2 weeks ago
City: Bengaluru, Karnataka
Contract type: Full time
  • Install, commission, and troubleshoot pharmaceutical machinery and equipment at customer sites.
  • Conduct regular preventive maintenance inspections to ensure optimal performance and reliability of equipment.
  • Diagnose and repair mechanical, electrical, and software-related issues with machinery and equipment.
  • Provide technical assistance and support to customers via phone, email, or on-site visits.
  • Collaborate with the sales and engineering teams to identify and implement product improvements and modifications based on customer feedback.
  • Maintain accurate records of service activities, including service reports, spare parts usage, and customer communication.
  • Train customers and end-users on the proper operation and maintenance of our machinery and equipment.
  • Stay updated on new product developments, technical advancements, and industry trends in pharmaceutical manufacturing.
  • Adhere to all safety protocols and regulations while performing service activities at customer sites.
  • Travel to customer sites as needed for service calls and installations.
  • Provide technical expertise and support to the service team, including troubleshooting complex technical issues and providing training as needed.
  • Manage service budgets, expenses, and resources effectively to optimize departmental efficiency and profitability.
  • Stay updated on industry trends, new technologies, and regulatory requirements related to pharmaceutical manufacturing and service operations.


Qualifications:

  • Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field. Advanced degree or relevant certifications are a plus.
  • Proven experience in service management or a similar leadership role, preferably in the pharmaceutical machinery or equipment manufacturing industry.
  • Strong technical knowledge of mechanical, electrical, and automation systems, with the ability to troubleshoot complex technical issues.
  • Excellent leadership and team management skills, with the ability to motivate and develop a high-performing service team.
  • Exceptional communication and interpersonal skills, with the ability to interact professionally with customers, suppliers, and internal teams.
  • Strategic thinking and problem-solving abilities, with a focus on continuous improvement and customer satisfaction.
  • Proficiency in service management software, CRM systems, and Microsoft Office Suite.
  • Familiarity with regulatory requirements and standards related to pharmaceutical manufacturing (e.g., GMP, FDA regulations) is preferred.
  • Willingness to travel domestically and internationally for customer visits and service-related activities.
  • Valid driver's license and clean driving record.
Post a CV

Similar Jobs

Operations Manager

Deutsche Bank, Bengaluru, Karnataka
13 hours ago
Position Overview Job Title: Assistance Vice President Location: Bangalore Role Description: The Operations Manager is typically the owner of a department made up of several teams, mainly responsible for oversight and management of those groups and has an expert or deep understanding of the business, process and/or product. Their main responsibilities include providing input into the creation of the Bank’s...

Treasury Cash Management Analyst

Google, Bengaluru, Karnataka
14 hours ago
Minimum qualifications:Bachelor's degree in Accounting or Finance, or equivalent practical experience.2 years of experience in finance or treasury.Preferred qualifications:MBA or financial modeling experience.Understanding of treasury systems and how they support business processes.Ability to discuss in cross-functional groups to identify issues/resolutions, using business acumen.Excellent written and verbal communication skills.About The JobGoogle's Treasury team is on a mission to optimize the return...

BU Tech @Lilly Cloud Architect - Q2

Lilly, Bengaluru, Karnataka
18 hours ago
Lilly Purpose:Job Description:We are looking for a skilled and experienced Cloud Data Architect to join our team. The Cloud Data Architect will be responsible for designing and implementing cloud-based data solutions that meet our organization's needs for scalability, reliability, and performance. The ideal candidate will have a strong background in data architecture, cloud technologies, and a deep understanding of data...