Quality Assurance Team Leader - #966516

Job Title: Quality Assurance Team Leader
Location: Noida

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

Hybrid Working
Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, anchor, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction
Financial Crime has a devastating impact on our communities through its association to illegal drugs, human trafficking and terrorism. Criminals will always look for new ways to evade our systems and controls so we must look to constantly evolve to address new threats that's why our mission is to Deter, Detect and Disrupt Financial Crimes, ensuring that we protect our clients, our communities, our shareholders and the firm. Financial crime is a top priority risk here at Barclays.

You will support the Transaction Monitoring QA Leader to provide a QA service of Transaction Monitoring processes, including but not limited to monitoring of customer and client transactions, reporting suspicion to external bodies and defence against money laundering reporting. You will work closely with QA Analysts, overseeing the workflow of the QA sampling and testing processes across all relevant functions. Ensure transparency of quality rates, trends, and root causes of issues, driving improvements to the quality of the overall function through root cause analysis and quality recommendations to improve operational performance. You will perform a critical role in helping us embed an enhanced, risk focused QA model and support in the shaping and delivery of strategic objectives to help achieve a sustainable QA function. The role requires the ability to process information pertaining to financial crime risk management.

What will you be doing
You'll play a key role supporting Barclays in meeting its business, legal, regulatory and stakeholder obligations in respect of Financial Crime (FC) Compliance. You will play an integral part in the development and execution of team plans. Specific duties will include:
. Management of Quality Assurance Analysts.
. Oversee the quality assurance of Financial Crime processes across Transaction Monitoring.
. Manage all active queues in relation to capacity, ensuring transparency of reporting, and escalations where needed to ensure backlogs do not emerge.
. Identify trends, analyse root cause issues and support recommendation of appropriate corrective actions - both short and long term.
. Produce a series of key performance metrics and reporting packs - subject to high levels of regulatory / audit scrutiny.
. Support quality improvements across the broader TM QA/QC functional teams through various mechanisms such as incremental training, policy clarifications, procedure enhancements, technology enhancements.
. Challenge all levels within the function (Analyst to Director) as needed to obtain the right outcome and to drive improvements.
. Exercise judgement / subject matter expertise when there are conflicting opinions as to whether an error exists and/or the severity of that error.
. Engage with 2LOD and business stakeholders to review the QA framework in response to triggers and/or periodically to maintain the best possible risk based framework
. Identifying weaknesses in systems, processes and controls covered by QA
. Building and maintaining effective relationships with business and support functions across the Bank to ensure a positive image of Financial Crime QA
. You will be collaborating with the Operational Rigor team CCO Compliance and front line Financial Crime teams
strategy quantify any financial accountability /budgetary requirements likely timeframe of role activities the impact of the role on the team/organisation.

What we're looking for:
We are looking for people who can help shape, influence and transform the Bank's capabilities, ensuring we continue to disrupt financial crimes, and support and enable the right outcomes for our customers. The following skills are essential for this role:
. Previous experience of working in a Financial Crime environment, ideally in a transaction Monitoring , Governance, Risk Management or Quality oversight specialism with detailed knowledge and experience in practical interrogation and assessment of risk and working knowledge of Financial Crime Customer Life Cycle Standards.
. Experience in the financial services industry
. Good standard in writing and presentation skills, ability to manage multiple deadlines across competing priorities
. A collaborative leader who is able to work effectively both with their own team and with others within QA and more broadly across TC01 (WCOB & GFCO).
. Demonstrate analytical and communication skills as well as work with a diverse range of colleagues across global sites
. Critical thinking and ability to look for solutions outside the box is essential
. Self-motivated, capable of working independently, and to a good standard
. Excellent attention to detail, interpersonal and problem-solving skills including experience in producing and reviewing papers / MI and presentations for senior audiences.
. Ability to being risk and control and/or Financial Crime thought leadership

Skills that will help you in the role:
Although not essential it would be advantageous if you have the following skills:
. Experience in team management capacity planning and process / resource optimization
. Strong problem solving skills and detail oriented
. Knowledge of Barclays Operations functions

Where will you be working
Noida

Be More at Barclays
At Barclays, each day is about being more - as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.