Manager-Process Excellence (PEX) - #968489

have expert knowledge be Six Sigma and Lean Techniques

Experience in Project management, preferably PMP or Prince

Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)

Knowledge in RPA opportunity identification and deployment

Ability To Build And Drive FUNCTIONAL/ OPERATIONAL

Certified lean Six Sigma Black Belt

Should Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing.

Bachelors or higher education degree with overall 7-12 years experience with minimum of 4-7 yrs of experience in Process Improvement(PEX) role

Should have completed 3-5 Projects across different verticals as Project Lead and mentored >5 Projects across different verticals

Should have worked on multiple client (International & domestic) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders.

Possess speed to delivery. Ability to collaborate and challenge in a consultative style.

Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments

Work across multiple projects and time-zones concurrently juggling multi-dimensional deliverables both as sole contributor and team deliverables

Possesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities.

Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels. Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes.

Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks.

Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes). Preference to candidates who have supported F&A, Travel, Banking and/or Healthcare processes in PEX capacity

Responsibilities

The candidate will need to understand & comprehend client requirements and ensure the project is completed on time and within budget. Key responsibilities include:

Enhance process capability from the current base-line through process improvement methodologies

Analyze current operations to identify new project opportunities and financial benefits. Determine key drivers to meet the business objectives.

Develop and implement appropriate metrics, dashboards and systems to sustain gains and promote Process Excellence activity and a continuous improvement culture for aligned vertical

Manage overall Lean Six Sigma capability building strategy for the site/client, to take Green Belt training classes.

Plan and execute Projects as per defined Timelines to meet desired goal as a Project Lead for Key Projects and as a Mentor for Projects done by Operations, who are trained on Lean Six Sigma

Monitoring Process ICU Metrics and provide required support to improve performance to ensure that those Key Metrics move out of ICU list.

Continue to provide Value Adds for Processes in aligned vertical Analytics support (Data Analysis), Business Transformational Ideas, etc

Lead and facilitate key organizational initiatives on Process excellence

Conduct Value stream Mapping exercise and ability to create, execute, and maintain an AS IS" to TO BE" Roadmap.

Design & Re-Design Business Processes towards Process Improvement / Transformation.

Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement.

Identify opportunities for improvement and bottlenecks through waste analysis and consistency analysis.

Conduct diagnostic studies on the key accounts identified and implement a Process excellence framework in line with the business objectives