MIS Executive - #969572
Wipro
Date: 1 week ago
City: Hyderabad, Telangana
Contract type: Full time
Roles & Responsibilities:
Role: Senior MIS Executive
Shift-Night Shift(5 days working 2 days rotational off).
Location-Hyderabad.
Role & Responsibilities:
Graduation
Geographic Information Systems(Maps)
Skills Required:
Role: Senior MIS Executive
Shift-Night Shift(5 days working 2 days rotational off).
Location-Hyderabad.
Role & Responsibilities:
- Responsible for managing the performance for the team of associates. Motivating associates through effective management and constructive feedback.
- Responsible to independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers needs.
- Responsible for analysis of reports including process dashboards, team performance reports, initiating appropriate action plans & initiate trainings.
- Responsible to manage attendance & attendance incentive for the team. Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/shift.
- Should be capable of handling client escalations.
- Excellent verbal & written communication & presentation skills
Graduation
Geographic Information Systems(Maps)
Skills Required:
- Good working knowledge of computer i.e. MS-Office, Operating Systems, internet services & Online tools.
- Excellent verbal & written communication & presentation skills.
- Good Interpersonal & people management skills with good problem solving approach.
- Expert knowledge of service procedures - Good analytical skills for MIS, number crunching & reporting to internal & external customers.
- Ability to exercise managerial judgment and perform as a mentor. - Knowledge of Voice reporting systems is mandatory.
Similar Jobs
Lead Consultant - SAP SD Job
Yash Technologies Private Limited,
Hyderabad, Telangana
10 hours ago
Job Description :YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.At YASH, we're a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it...
Program Manager
Amazon,
Hyderabad, Telangana
13 hours ago
DescriptionAre you passionate about creating customer-centric solutions that drive measurable results with global impact? Do you like to dive deep to understand problems? Does working across diverse teams, geographies, and cultures sound exciting to you? If so, the WWCP Global Command Center (GCC) team is looking for a people to fix the issues impacting customer experience in real time and...
Senior Software Engineer
The Wells Fargo Foundation,
Hyderabad, Telangana
3 days ago
About this role:Wells Fargo is seeking a...In this role, you will:Lead moderately complex initiatives and deliverables within technical domain environmentsContribute to large scale planning of strategiesDesign, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deploymentsReview moderately complex technical challenges that require an in-depth evaluation of technologies and proceduresResolve moderately complex issues and...