Team Lead Academic Operations
Elance Learning
Elance Learning is a fast-growing EdTech organization focused on delivering quality professional education and career-oriented learning solutions. We specialize in programs such as ACCA, CMA USA, and other professional courses, helping students build successful global careers through academic excellence, mentoring, and employability-focused learning.
Roles & Responsibilities
- Manage day-to-day academic operations and ensure academic calendar adherence.
- Lead and monitor the Central Academic Operations team.
- Coordinate batch planning, class schedules, faculty allocation, and academic activities.
- Handle and monitor student academic queries, escalations, and pending requests.
- Coordinate examination-related activities and student requirements.
- Monitor faculty schedules, class hours, substitutions, and academic delivery.
- Prepare and analyse academic MIS reports and operational dashboards.
- Coordinate with Academic, Faculty, Student Support, Finance, HR, Examination, Materials, IT, and Campus teams.
- Identify operational issues and implement process improvements, SOPs, and tracking systems.
- Ensure data accuracy, documentation, compliance, and quality control.
- Escalate critical issues and provide regular updates and actionable reports to management.
- Master’s Degree in Commerce, Education, Management, or a related field.
- 3–5 years of experience in Academic Operations, Teaching, Student Success, or Educational Management.
- Team leadership and people management
- Strong planning and coordination
- Excellent communication
- Problem-solving and decision-making
- Data analysis and reporting
- MS Excel/Google Sheets
- Multitasking and deadline management
- Stakeholder management
- Attention to detail