Interesting Job Opportunity: Network Engineer - CCNP/CCNA Certified - #963235

ATech


Date: 1 week ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
Role : Network Engineer (CCNA, CCNP)

Job Description

  • Degree in Computer Science, Electronic/ Electrical Engineering or related disciplines with at least 2 years of relevant practical hands-on experience
  • Working knowledge in various network products such as Bluecoat proxy/ Packet shaper, Cisco IP Telephony, Cisco ACS, Aruba WLAN is a must
  • Network administration and management experience in a heterogeneous environment (Cisco and Juniper) is highly preferred
  • Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
  • An achievement oriented individual, and a strong team player with the drive to explore new technologies and change processes
  • Good attitude and ability to communicate clearly.
  • Troubleshoot issues and provide efficient and prompt resolution to customers within timelines.
  • Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
  • Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
  • Assume responsibility for developing detailed knowledge about specific products.
  • Ensure internal knowledge reference pages are updated
  • Develop a strong understanding of company products and procedures
  • Strong customer service and analytical skills
  • Communicating with customers to solve technical issues
  • Develop ongoing solutions for use by other technical support analysts
  • Telecommunications experience would be an asset
  • A Success Engineer operates efficiently in this climate, maintains composure, exhibits professionalism, and delivers the highest levels of client satisfaction at all times
  • A Success Engineer operates efficiently in this climate, maintains composure, exhibits

Required Skills

  • Strong analytical and problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • A drive to dig into the details of a system or process to solve customer problems.
  • Zeal to learn and constantly upgrade skills in a fast changing work environment.
  • Ability to think on your feet and remain calm under pressure.
  • Self-motivated, takes initiative, assumes ownership.
  • Ability to work in a highly collaborative and fast-paced environment.
  • Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.

(ref:hirist.tech)
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